Underwriter's Laboratory Statement

It is the policy of Palmetto Security Systems to comply with all regulations and standards of Underwriter’s Laboratories. The following dispatching procedures are common to the monitoring industry, but do not serve as a contract of services or a promise of specific action to any monitored customer.

FIRE ALARMS (commercial and residential)

The Monitoring Center will attempt to notify the given Fire Department (required by UL) on zones received and defined as Fire detection signals after dispatch has attempted to contact the premise to determine the nature of the alarm. If a correct pass code is given to stop the Fire Department response, the dispatcher will not dispatch the Fire Department. (Please note: Fire Department policy will supersede our procedures.). The dispatcher will attempt to notify a key holder if no one is contacted at the premise or if requested by the Fire Department.

SILENT ALARMS – Panic, Holdup, Duress and Ambush (commercial and residential)

The Monitoring Center will attempt to notify the given Law Enforcement agency First on zones received and defined as Silent signals. These signals are treated as hostage situations; therefore, the premise is not called. The dispatcher will attempt to notify a key holder and follow the request by the Law Enforcement agency.

MEDICAL ALARMS (commercial and residential)

The Monitoring Center will be called immediately before dispatch to determine the nature of the alarm. Dispatch will attempt to notify the given Medical Services agency First on zones received and defined as Medical alarms. The dispatcher will relay information as given to the responding medical agency and attempt to notify a key holder if needed.

BURGLAR ALARMS – including tamper signals (commercial and residential)

The Monitoring Center will attempt to call the premise First on zones received and defined as Burglary alarms. If the correct pass code is given, no further action will be taken. If the line is busy, there is no answer, or if an incorrect pass code is given, the given Law Enforcement agency will be dispatched. After dispatch, the dispatcher will attempt to notify a key holder.

TROUBLE SIGNALS – including Power Fail and Low Battery Signals

The Monitoring Center will attempt to call the premise First on zones received and defined as Trouble alarms. Be aware that many nuisance trouble alarms (Power Failure, etc.) are not sent to the Central Station but do show on your Keypad. Contract your dealer if there are particular Trouble Signals you wish to be reported.